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Information
This page covers some of the more common problems you might encounter while using our network, but if you still can't find an answer to your problem here, contact us (
HERE
).
Frequently Asked Questions
Download Questions
How do I download the movies from the DeluxePass sites?
I don’t have the option "Save target as". How do I fix that?
I have a MAC. How do I download movies?
How do I speed up/pause/resume my downloads?
When I try to download a video, Windows Media Player opens and the video never starts. How do I fix that?
When I try to play a movie with Windows Media Player or when I left click on the movie link, it won't accept my password. What should I do?
Information for Macintosh User
Video Playing Questions
What are the requirements for playing the movies at DeluxePass?
Which movie player do you suggest I use?
XviD codec installation problem: Error opening file for writing. How do I fix that?
I am unable to play XviD movies. How do I fix that?
No picture - I have no video when playing XviD movies. How do I fix that?
No sound - I have no audio when playing XviD movies. How do I fix that?
The picture is green/corrupted when playing XviD movies. How do I fix that?
The picture is upside down when playing XviD movies. How do I fix that?
What is a codec?
What is the XviD codec?
How can I make Windows Media Player my default player?
The video freezes when I fast forward/skip. How do I fix that?
Common Questions
How long do I have to wait until my login works on all the DeluxePass sites?
I didn't receive my access. How can I get it?
My username/password isn't working. What can I do?
I get an error message when trying to access the Extra Sites. Why is this?
I'm not prompted to enter my username/password when trying to access the members pages. How do I fix that?
Where can I see all of the sites I gain access to with my Deluxe Pass?
Where do I see all the sites I gain access to with my Deluxe Pass?
I don't want to have access to the DeluxePas sites, how do I cancel my membership?
How can I change my email address/password?
Common Error Messages
Unable to download an appropriate decompressor
Unable to render video: DIV3 decompressor not found
Unable to render video: DIV4 decompressor not found
Unable to render video: DIVX decompressor not found
Unable to render video: DX50 decompressor not found
Unable to render video: MP43 decompressor not found
Unable to render video: XVID decompressor not found
No combination of filters could be found to render the stream
The file format is invalid
Cancel Your Membership
You can easily cancel your membership at any time by filling out the following form with your subscription ID or your username:
Subscription ID :
Or Username :
Retrieve Your Password
You can easily retrieve your password by filling out the following form. We'll send you an instant email that will include your username and your password for access to The Deluxe Pass Network.
E-mail :
Or Subscription ID :
If you have any questions or need anything, feel free to contact us using the
form located on the
CONTACT
page. We're here to help you!
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